Our Advisory Services include the design, development, and implementation support of action plans that increase the effectiveness of a client’s activities as they impact their manufacturing customers and/or suppliers.

Recent consulting projects include:

• Designing a global marketing and sales organization structure to enable our client to better meet the needs of their global customers;
• Designing and implementing a process that monthly gathers and updates critical supplier address information for the client’s enterprise system;
• Developing a supplier risk assessment protocol that prioritizes, on a monthly basis, the sourcing risk associated with each of the client’s top 150 suppliers;
• Designing and implementing a bi-monthly customer pulse survey that provides current and trend analysis of the customers’ perception of various interfacing working activities with the customer;
• Developing a series of comprehensive sales training modules for sales people to prepare them for being successful in a highly complex B2B sales environment;
• Designing and implementing a bi-monthly supplier pulse survey that provides current and trend analysis of the suppliers’ perception of various interfacing working activities with the client;
• Benchmarking the engineering procedures and processes of leading manufacturers across multiple manufacturing industries, and determining and recommending best-in-class practices for implementation by our client;
• Developing sales strategies for a new business-to-business (B2B) product;
• Designing a procurement organizational structure that balances centralized and local activities based on the manner in which suppliers were expected to interface with the global purchasing organization;

and

• Designing and implementing a customer satisfaction evaluation system for a high volume customer call center.