For our manufacturing clients, we provide a fact-based understanding of how their customers and suppliers perceive their policies, programs, and procedures. This understanding is derived from in-depth interviews and/or surveys of customer, manufacturer, and supplier personnel, and from benchmarking studies both within and outside of the client’s industry. The results are translated into actionable recommendations tailored to the client’s competitive situation, which will improve the effectiveness and efficiency of the manufacturer – supplier interfacing activities and how they work with customers and suppliers.

For our supplier clients, we provide the capabilities and methodologies for gaining an in-depth understanding of the interfacing activities and how they work with their  manufacturing customers from the perspective of both the client and its B2B customers. This understanding results in recommendations that improve the supplier’s effectiveness in meeting the needs and expectations of its manufacturing customers. The net result is a strengthening of our client’s market position.

For both our manufacturing and supplier clients, the result is more effective interaction between manufacturer and their supplier, which is measured by PPI’s WORKING RELATIONS INDEX™, reduced total costs, and improved quality. PPI’s expertise and perspectives also help clients anticipate the future and make informed strategic and market decisions on future products, best-in-class processes, organizational structures, etc.