Supply Base Standard™ Survey

The Supply Base Standard Survey™ is a diagnostic process that solicits feedback from a client’s suppliers through a confidential online survey and translates the results into a realistic view of suppliers’ perceptions of their working relations with the client through the Working Relations Index®.

To achieve this end, the Standard Survey uses a questionnaire comprised of Working Relations Index®-related questions, foundational questions, and questions associated with the skills, knowledge, and working characteristics of the client’s purchasing agent with whom the supplier survey respondent interacts on a frequent basis. The outcome of the Standard Survey is specific recommendations as to how the working relations for a client can be improved.

The Supply Base Standard™ Survey is based on our Supply Base Custom™ Survey constructs and is comprised of six major events similar to the Supply Base Custom™ Survey Process.

The Standard Survey, being less comprehensive than the Supply Base Custom™ Survey, requires minimal up-front client involvement, is implemented in a relatively short time and is lower cost.

Supply Base Custom™ Survey Process Comparison To Supply Base Standard™ Survey Process

Survey Process Event Supply Base Custom™ Survey Process Supply Base Standard™ Survey Process

Definition of Survey Scope and Selection of Supply Base

PPI and the client determine the high-level scope of the survey, including survey type (i.e., supply base or bases to be surveyed, e.g., Direct, Indirect, etc.), specific suppliers to be targeted within selected supply base or bases (i.e., contact data base(s)), and high-level survey timing.

Development of Survey Questionnaire and Client Reporting Dimensions

PPI interviews client personnel to determine customized Purchasing Areas (groupings of products/services unique to a client), types of questions to be included in the non-Benchmark Section of the questionnaire and the names of competitor companies to be used in the Benchmark Section of the questionnaire. Competitor names are used to obtain basic working relations information about a client’s competitors that are in the client’s contact data base.
PPI and the client also determine company dimensions, i.e., different classifications by which the client can categorize it’s supply base, for example, by a client’s geographic location, by suppliers’ importance to the client, by survey language, by product or service category, etc., which is used to customize the analysis and reporting for the client.
A pre-set questionnaire is used, therefore in-person interviews for questionnaire development are not needed. There can be, however, a total of three unique client-requested questions added to the pre-set questionnaire.
Working relations information about a client’s competitors is not gathered.
Client is limited to four company dimensions, e.g., purchasing areas by region.

Implementation of Survey

PPI manages the entire survey process after all the necessary survey constructs and decisions are complete. Once the survey process has begun, suppliers generally have about four to five weeks to respond. Throughout the process, PPI remains the only point of contact for suppliers being surveyed for all survey issues.

Analyzing Survey Responses

PPI uses sophisticated, academic-quality tools and methodologies to analyze survey responses. The analysis follows a standard process and includes the calculation of the Working Relations Index®. The analysis and calculation of the WRI® are flexible enough to support analyses across the supply bases and other company-provided dimensions consistent with those defined in Events 1 and 2.

Preparation of Reports and Recommended Next Steps

PPI prepares Reports for the client that includes PPI standard analysis and the customized analysis consistent with client requirements in Events 1 and 2. The Reports include suggested high-level next steps for the client.

Presentation of Survey Results to Client

Professor John Henke presents the Survey results to the client, including the Working Relations Index® and recommended Next Steps. This presentation is in person.
Professor John Henke does not present survey results in-person. Survey results are presented to the client via a conference call, e.g., GoToMeeting, client video facilities.